Terms of Service
Updating Your Account Information
You will need to inform us of any changes to your customer information; this includes addresses, phone numbers, contact names, email addresses, and change of business ownership. You may be asked to fax signatures from the parties gaining control of your account when changing any of this information. Notices sent by us are done so via email and updated account information is essential to communication with you the customer. We are not responsible if you have not received any communication that was made with an email address that has not been updated.
Personal / Company Checks
When making a payment by check, please include your invoice number on your payment.
Please mail payments to:
Apok Technology, Inc.
210 Chestnut Hill Dr.
O Fallon, MO 63368
Disk Usage
If you exceed the allotted disk usage for your account, you will be billed at a rate of $0 per 1GB ($0 per 10MB) increment used. Your disk usage is calculated monthly and billed on the 1st day of every month.
Data Transfer
If you exceed the allotted data transfer for your account, you will be billed at a rate of $3 per 1GB ($0.03 per 10MB) increment used. Your data transfer is calculated monthly and billed on the 1st day of every month.
Billing Cycle
We offer a monthly billing cycle to all customers for all accounts. All accounts are billed on the 1st of each month and invoices are due in 30 days. If you sign up for an account during any month you are billed for the prorated amount until the end of that month.
Collection Procedures
The majority of our customers are legitimate, honest and responsible business people. In order for us to provide the highest quality services in the industry we must maintain solvency. Managing our accounts receivable is an integral part of doing business successfully. If your account becomes overdue (30 days after the due date on the invoice) the following will occur:
- You will receive a reminder via email that we have not received your payment.
- If payment is not received within 30 days of your past due date your service will be interrupted.
- If your account becomes more that 60 days past due, your data will be removed from the servers and your account will be referred to our collection and legal departments.
- If you fail to pay for services rendered, we will report the delinquency to the credit bureau which will impact your credit rating.
- If we pursue a legal remedy and obtain a judgment against you, we will seek to enforce that judgment.
- If you pay and we receive a notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you a minimum service fee of $25.00. We will also charge you all associated costs to include attorney and collection fees.
Reactivation Fee
In the event that your account is deactivated due to nonpayment, your payment must include the $25.00 reactivation fee per domain name for your account(s) to be reactivated. You may send us a money order via your choice of overnight courier.
Finance Charges
Invoices are aged from the due date on the invoice. Finance charges will be assessed to all accounts with invoices 30 days or more past due. The finance charge amount is calculated for each invoice or previous finance charge entry by the number of days past due, times the daily finance charge rate (.18 divided by 365). If the calculated finance charge amount is less than the minimum finance charge of $0.50, the minimum amount will be used instead of the calculated amount.
Cancellation Procedures
In order to protect your data, we require a signed document requesting cancellation of hosting accounts. We apologize for any inconvenience, but experience has demonstrated that this is a necessary precaution to prevent erroneous deletion of data or malicious activity conducted against data.
To cancel a hosting account, please mail us a letter requesting to terminate your account, including your domain name, the effective date and your signature. A representative will contact you immediately. The cancellation request is only complete and will be acted upon once we receive the mailed form with your signature. Upon receipt, we will cancel your account effective the end of your current billing cycle and notify you of any outstanding balance.
Monthly balances will be calculated in accordance with the collection procedures above. Finally, while we will refund your monthly fee if you cancel your account within the first 30 days, we will not refund your setup fee.
